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How do I place an order?
You may contact us via email, direct call, or fill out the form under Contact Us and we will call you to discuss your event decorations or balloon order. We return all calls ASAP, however occasionally our team is out decorating a venue or delivering bouquets. Online shopping cart coming soon.

Can I pick up my order?
Pick-up orders are available Monday through Friday. We cannot guarantee that we will be available for you to pick up your order due to our decorating schedule. Please call a few days in advance to inquire about our availability for pick-up orders. When picking up your order, make sure you have a large enough vehicle to transport the decoration. Our balloon bouquets are big and need plenty of room to fit. We highly recommend that you have our balloon bouquets delivered. We handle each bouquet with extra care and are able to fix any damaged balloons.
Clients who choose to pick-up and transport their decor do so at their own risk. Your balloon bouquets and free floating balloons will be packed in large protective bags to help you transport and store them until its party time. Do not leave balloons in high temperature areas or locked in unventilated cars or garages as balloons tend to oxidize much faster and may pop in such areas.

What is your delivery policy?
We deliver Monday thru Friday 10am-5pm. serving the Texas Forest County, including Lufkin, Nacogdoches, Bald Hill, Burke, Cedar Grove, Central, Clawson, Diboll, Hudson, Huntington, Moffitt, Peavy, Pollok, Keltys, Redland, Shady Grove, and Woodlawn. If you are located further out, delivery may be arranged, but must be determined on a case-by-case basis. Delivery charges apply.
HOSPITAL DELIVERIES
Some hospitals have banned latex balloons due to latex allergy liability issues. Most hospitals do allow Mylar and plastic Bubble balloons. In some cases, a patient may not be able to receive balloons at all. Please contact the hospital prior to ordering a bouquet and ask if the hospital will allow latex balloons to be delivered.
RESIDENTIAL DELIVERIES
We will make phone contact with the recipient or someone at the residence prior to delivery in order to coordinate a delivery time, ensuring that someone will be home to accept the order. This call may be made as early as 24 hours prior to the scheduled delivery time. If no one answers, we will leave a call back number. We will not proceed until contact is made, which can result in the delivery being made later than scheduled. We make every effort to be discrete in our attempt to coordinate a delivery time; however, customers are forewarned that this process does pose a risk of exposing an intended surprise.
SCHOOL DELIVERIES
Many schools have restrictions on balloon deliveries. Please contact the perspective institution for approval, prior to ordering. If balloons are allowed, we will only deliver the balloons to the main office. Once the balloons have been delivered to the main office, we consider the delivery accomplished.
DELIVERIES TO BUSINESS AND SECURE FACILITIES
In many office buildings and other facilities with restricted access, we are usually required to leave the balloon with a receptionist. We will attempt to leave a message with the recipient advising that a delivery has been made and is ready for pick-up. Once the balloons have been delivered to the receptionist, we consider the delivery accomplished.
HOTEL DELIVERIES
For security reasons, we are unable to deliver balloons directly to the room of a guest. All hotel deliveries for guests are left with the front desk, or the concierge, depending on the hotel’s policy. Once the balloons have been delivered to one of these locations, we consider the delivery accomplished. Customers sending balloons to hotel guests are encouraged to contact the hotel to confirm that the balloons have been transferred to the guest by the hotel.

Can I place an order for the same day?
Same day delivery during the week is usually available depending upon our availability and as long as the order is placed before noon.

Do you make substitutions?
We reserve the right to substitute or to make changes of equal or greater value to all orders depending upon product availability.

How far in advance should I place my order?
We offer various levels of service from simply delivering a fabulous balloon bouquet to decorating an entire event. It all depends upon the type, size and how involved you would like us to be with your event.
We recommend contacting us to check our availability as soon as you decide to use our services.
We have been known to take last minute orders, however, you are at risk of us being unavailable to decorate or deliver to your party should you decide to place your order last minute, even if it is a very small party.

Do you hold dates?
Event dates are held for you through the date of your in person appointment, and five (5) business days afterwards. If we do not hear from you within five (5) business days of your appointment, your held date is released and may become unavailable.

What are your payment terms?
In order to reserve Artistic Balloons to be available to decorate your event, we require a 50% deposit in order to secure availability. Remaining balances are due one week prior to your event. Payment can be made by cash, check or credit card.

What is your cancellation policy?
Unless all or portions of the order have been completed or any special order item(s) have been purchased, the following cancellation policy will apply:
A full refund will apply to all orders cancelled within 48 hours of placement. Cancellations made 14+ days prior to the event are eligible for credit good for 12 calendar months from the original date of the event, subject to our availability. Cancellations made 2 to 14 days prior to the event: 50% cancellation fee. Cancellations made 48 hours prior to the event: 100% cancellation fee.

What if my date changes?
If the date of your event changes due to any reason after you have placed your order with us, you must notify us immediately in order to secure the new date. If we are not available, the above cancellation policy and fees will apply.

I purchased balloons somewhere else, can you inflate them?

In order to protect the integrity and quality of our work, under no circumstances do we use outside product. Whenever possible we use Qualatex ™ Balloons; they are decorator quality, thicker latex and float longer.

Do you rent helium tanks?

No, we do not rent or fill helium tanks.

I’m having a party; can you meet me at my venue?

Absolutely! We are happy to discuss your balloon decorations at your venue. Contact us to confirm our availability; appointment times may vary due to our decorating schedule.

Do you guarantee outdoor work?
No, although we delight in doing outdoor jobs for our clients, we cannot guarantee outdoor work. We make every attempt to have your décor looking its best at the time it is assembled. We use only professional supplies and extra thick latex balloons, heavy duty cord and wire for all outdoor jobs. The Texas weather does affect outdoor balloons, especially the wind and heat.
How long do balloons float?

It all depends upon the size, shape and type of balloon. Balloons are by nature temporary items. Although we use only the finest quality balloons, some balloons will occasionally deflate sooner than expected.

~Float Times For Mylar Balloons~
In optimum environments, Mylar (foil) balloons will remain full and taught for 3-5 days. The bigger the size of the Mylar balloon, the longer it will float. Mylar balloons will appear deflated in cold air and will fill out again when warmed up.

~Float Times For Latex Balloons~
11” latex balloons will float indoors 12-20 hours.
16” latex balloons will float indoors 30-40 hours.
Float time may be reduced significantly in unusually warm, unusually cool, or very humid environments.

~Float Times For Latex Balloons With Hi Float~
Latex balloons, used indoors and out of direct sunlight, will usually float for at least 3 days if treated with Hi Float, a non-toxic sealant which coats the inner wall of the balloon. Float time may be reduced in unusually warm, unusually cool, or very humid environments.

EFFECTS OF ELEVATION, SUNLIGHT, AIR CONDITIONING AND WIND
On hot days, in direct sunlight, balloons may pop within an hour. The same result can occur indoors if balloons are exposed to direct sunlight though windows. Very cool environments my cause helium molecules to shrink, reducing the size and float time of balloons. Indoors or outdoors, the constant flow of air around a balloon will increase the speed at which helium molecules escape through the wall of the balloon, resulting in decreased float time.

Are there any precautions I should know about?

A warning about floating balloon’s on ceilings. Static and invisible fibers on ceilings can cause balloons to pop. Allow your balloons to remain tied to an anchor for at least five hours before releasing them to the ceiling. This allows the balloons to shrink enough so that the skin becomes thicker and tougher.
Safety Precautions
   A. Do not breathe helium from a balloon. Helium is neither toxic nor flammable, but breathing it can result in asphyxiation (loss of consciousness due to insufficient oxygen).
   B. Do not release Mylar (foil) balloons outdoors. Power failure can result if these balloons become entangled in electric lines.
   C. Balloons are a choking hazard. Young children and pets can choke or suffocate on broken or un-inflated balloons. Discard broken balloons immediately. Adult supervision is required.

How do balloons affect the environment?
Latex balloons are produced from the sap of the rubber tree. It’s collected without harming the tree by using an environmentally safe, age old process similar to that used for collecting the sap from maple trees for syrup. Because of rubber’s versatility and demand, these tropical rain forest trees are very valuable, highly coveted-and well-preserved natural resources. These precious trees play an equally valuable ecological role in the fragile ecological balance by removing carbon dioxide from the atmosphere which helps prevent global warming.
Latex balloons pose no threat to humans, wildlife or the environment when handled responsibly. That said, latex balloons should not be released outdoors. Although latex balloons are biodegradable, the string is not. Balloons used for releases must not have any string attached to them. It is best to have a professional conduct the release.
Mylar balloons should not be released outdoors. Mylar balloons are not biodegradable. Mylar balloon conduct electricity. If released, Mylar balloons could drift into power lines that can cause short circuits and eventually lead to a power outage.

936-634-7907     glenda@artisticballoondecor.com

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